My Story
Hi! I’m Robert Norris, the founder of Trustable Pet ESA Letter. The vision behind creating this service was to combine my two greatest passions: my love for animals and my dedication to working in the field of mental health.
While I was still in my graduate program, I completed an internship at a facility specializing in the treatment of severe mental health issues. One of the aspects of my work there that I particularly enjoyed was the opportunity to occasionally bring my two Chihuahuas to the office on Fridays.
One Day…
I will never forget one specific instance when a client who had a history of emotional disturbances due to past trauma was experiencing a panic attack. At the time, as a new therapist, I was admittedly anxious because nothing I said or suggested seemed to help.
In a moment of uncertainty, I picked up my long-haired Chihuahua, Sansa, and handed her to the client. Immediately, the client stopped crying, and a wide smile appeared on their face. The relief and comfort this person experienced in that moment, simply from the presence of an animal, left a lasting impression on me.
As a licensed mental health counselor with years of experience, I have lost count of the number of times clients have shared how their pets have provided emotional support during difficult times. It is truly an honor to assist in making housing available to individuals who rely on their pets for this invaluable support.