FAQs

A man holding a kitten close to his face, both touching noses, by a window.

  • Trustable Pet ESA recommends follow-up sessions with your evaluation therapist. An emotional support animal can help ease mental health symptoms. Along with the comfort from your pet, talk therapy can enhance self-awareness, improve communication, teach boundary-setting, aid in trauma recovery, and boost self-esteem. Rob Norris is a licensed mental health counselor in private practice. Trustable Pet ESA can provide referrals for those seeking specialized treatment.

    Make an appointment with him here.

  • No, the ESA letter applies to housing and does not allow you to enter stores, restaurants, or the workplace with your support pet. Your ESA letter allows you to live anywhere with your pet even if the landlord/housing provider has a “no pets policy.” With an ESA letter, the landlord/housing provider also can not charge a pet deposit or additional monthly fees for having a pet.

  • Yes, in fact your landlord/housing provider cannot restrict dogs based on breed or size. However, the owner is still responsible for the animal’s behavior, and/or any damages caused by the animal.

  • Yes, under both federal and Florida law, landlords are required to accept emotional support animals provided that appropriate documentation is made by a licensed medical or mental health professional.

    Refer to Florida Statute:  Chapter 760 Section 27. 

  • The ESA letter provided by Trustable Pet ESA is valid for one year.  Reviewing your ESA annually ensures you maintain legal standing for housing.

  • A Psychiatric Service Dog (PSD) is a trained dog that helps people with psychiatric issues by performing tasks like guiding themduring panic attacks, stopping harmful actions, or alerting them to distress.

    In contrast, Emotional Support Animals (ESAs) do not receive the same level of specific training.  PSD are protected under the American with Disabilities Act (ADA).  Emotional support animals DO NOT have ADA protection.

  • In 2021, the Department of Transportation (DOT) updated the rules for emotional support animals (ESAs) on flights. Airlines don't have to accommodate ESAs and can treat them like regular pets. This means ESAs may need to be in a carrier and pay a pet fee to fly. Only trained service animals have guaranteed access to the cabin without restrictions.

  • Some landlords/housing providers will try to deny an ESA letter written by a licensed therapist. At Trustable Pet ESA, your therapist will reach out to your landlord directly if your pet is denied. Your therapist will attempt to resolve this issue however if the landlord does not honor your legitimate ESA letter (rarely happens). Trustable Pet ESA offers a 100% money back guarantee.

  • At Trustable Pet ESA, we follow all the guidelines outlined in the Fair Housing Act and The Department of Housing and Urban Development (HUD). Your letter will be written by a Licensed Mental Health Counselor (LMHC), which can be verified on the state of Florida website.